Mercedes-Benz of Louisville Loaner Vehicle Policy

We kindly request your cooperation in following a few basic policies while driving your loaner vehicle:

  • Please call in advance of your arrival to make an appointment for your loaner vehicle.
  • Full insurance coverage is necessary, and please inspect the loaner vehicle before leaving the dealership.
  • Please do not smoke in the loan vehicle, or a $150.00 detailing fee will apply.
  • Loaner vehicles are not permitted outside of the greater Louisville area unless authorized on the loaner contract.
  • In an effort to maintain an ample inventory of loan vehicles for all Mercedes-Benz of Louisville clients, this vehicle must be returned within 6 hours of the completion of service, or is subject to $150.00/day rental charge.
  • Due to insurance regulations, you must be at least 21 years of age.
  • All traffic, tolls and parking tickets are the responsibility of the driver.
  • The driver of the loaner will need to present a valid driver's license and a major credit card in the event any of the above mentioned charges are necessary.
  • Only person(s) listed on the rental agreement are eligible to operate the loaner vehicle.
  • Please return your loaner vehicle to the service drive when your vehicle is ready for pick-up.
  • You are responsible for the condition of the loaner vehicle until a final inspection is performed by a Mercedes-Benz of Louisville employee.