Mercedes-Benz Dealer vs Independent Service Center Comparison

 

Need to have your Mercedes-Benz serviced, but not sure where to take it? Generally speaking, you have three options: A Mercedes-Benz authorized service center, a chain repair shop, or a smaller independent shop. Mercedes-Benz owners want the best service available for their vehicle and the best service available is at an authorized Mercedes-Benz dealership.

Mercedes-Benz USA has conducted surveys and has found that nearly 100 percent of their owners want to have their car serviced by a facility approved by Mercedes-Benz USA, but as their cars age, some clients choose to try independent repair shops, against the advice of MBUSA. At Mercedes-Benz of Louisville, our commitment is to deliver the best service possible from factory-trained experts that know your Mercedes-Benz the best. We deliver the highest level of Mercedes-Benz service expertise in our area, we provide personalized care, and we do it all at very competitive prices.

1. Mercedes-Benz Factory Trained Technicians & Advanced Diagnostic Equipment

DEALERSHIP INDEPENDENT SERVICE CENTER
YES
Our technicians have the latest factory training from Mercedes-Benz, utilize the latest state-of-the-art diagnostic equipment and specialized tools supplied by MBUSA that were created solely for Mercedes-Benz vehicles. This equipment and training is not available to independent repair shops. The combination of factory-trained technicians and Mercedes-Benz specific diagnostic equipment means that your car can be diagnosed and repaired correctly in the shortest amount of time possible, meaning less time away from your car for you and less hassle for you.
NO
2. Complimentary Loaner Vehicle

Dealership Independent Service Center
YES
You may not have time to wait for your vehicle while being serviced and Mercedes-Benz of Louisville offers their clients a Mercedes-Benz Courtesy Loaner vehicle with advanced appointments. This convenient service is free to our Service customers.
NO
3. Genuine Mercedes-Benz Parts

Dealership Independent Service Center
YES
Please note that Mercedes-Benz of Louisville uses only Genuine Mercedes-Benz Parts and independent shop prices most likely include generic parts, not designed and specified for Mercedes-Benz vehicles. Why Genuine Mercedes-Benz Parts? Using only Genuine Mercedes-Benz Parts affords you measurable differences every mile you travel. It also protects your warranty coverage. Longevity, safety and a warranty are just a few of many reasons to buy Genuine Parts.
NO
4. Luxurious and comfortable Service Lounge

Dealership Independent Service Center
YES
If a short visit is all that is needed you can enjoy our modern, and comfortable customer lounge area with complimentary beverages, wi-fi, workstation areas, and large screen televisions all in the luxury setting that you deserve. You may also enjoy browsing our newest models and learning about all that’s new from Mercedes-Benz.
NO
5. Warranty Repairs

Dealership Independent Service Center
YES
Only an authorized Mercedes-Benz service center can perform manufacturer warranty covered repairs. Warranty Service from Mercedes-Benz of Louisville eliminates the possibility of voiding the warranty for failure to meet requirements. Extended service contract policies can also be purchased from Mercedes-Benz of Louisville for added protection. Mercedes-Benz parts used in the repair of your vehicle carry a 2 year, unlimited mileage warranty at any Mercedes-Benz service department.
NO
6. Certified Maintenance Records and Recalls

Dealership Independent Service Center
YES
Each time your vehicle is inspected, we check for the latest repair and recall updates from Mercedes-Benz. We also digitally maintain and store your vehicles complete maintenance records which have been proven to enhance resale value.
NO
7. Time Saving and Convenience

Dealership Independent Service Center
YES
Most folks have very busy lives. Mercedes-Benz of Louisville has structured our service center to help save you time when it comes to having your car serviced and maintained. Our trained technicians and advanced Mercedes-Benz equipment helps eliminate the guess work you may experience at an Independent Shops. We’re also an authorized Mercedes-Benz Express Service Center. It’s about you and it’s about respect for your time. We’ll get you in, and back on the road as quickly as possible.
NO
8. FREE CAR WASH

Dealership Independent Service Center
YES
Your Mercedes-Benz is the finest vehicle on the road and you want to keep it looking its best. We provide a FREE Car Wash with every Service visit (weather permitting)
NO

ADD IT ALL TOGETHER!

Factory Trained Technicians, Free Loaner Car, Free Car Wash, Advanced Mercedes-Benz Equipment, Friendly and Knowledgeable Service Advisors, Warranty Services, Convenience, Luxurious Customer Lounge and Amenities, Genuine Mercedes-Benz Parts, and Competitive Menu Pricing all add up to make Mercedes-Benz of Louisville the smart choice for your Mercedes-Benz service needs.

From today’s Models to the Classics, we are here for You.

We are here to service your Mercedes-Benz of any age and with anywhere from 1 to over one millions miles! We gladly service, repair and order parts for all Mercedes-Benz models.

Call (502) 896-4411 to schedule an appointment or receive an estimate on service. Or, schedule your appointment online at www.MBLouisville.com
 

 

Mercedes-Benz of Louisville is located at: 2520 Terra Crossing Blvd • Louisville, KY 40245
Saved Vehicles

SAVED VEHICLES

You don't have any saved vehicles!

Look for this link on your favorites:

Save

Once you've saved some vehicles, you can view them here at any time.

Contact Us

(502) 896-4411

Call Now

2520 Terra Crossing Blvd • Louisville, KY 40245

Get Directions

Today's Hours:

Open Today! Sales: 8:30am-7pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 7:30am-6pm

Mercedes-Benz of Louisville 38.2511684, -85.6415362.