Certified Pre-Owned Warranty FAQs
All your Questions Answered Here
Q: When does the extended coverage take effect?
A: Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle’s new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.
Q: Who will honor my Extended Limited Warranty?
A: Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. And warranty work will be done using Genuine Mercedes-Benz Parts.
Q: Will I be asked to pay any sort of deductible?
A: Absolutely not. Unlike many other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts, or labor.
Q: Can I transfer the Extended Limited Coverage Warranty?
A: If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.
Q: What if I have other warranty questions?
A: Your Mercedes-Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you’re never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES), with representatives standing by to respond to all types of Mercedes-related warranty questions, 24 hours a day, 365 days a year.
Q: What if I want to talk to my local dealer about CPO?
A: Speak to Mercedes-Benz of Louisville, in Louisville, 4156 Shelbyville Road, 40207. They will be more than happy to assist.